Privacy policy

Welcome to ArgiaHoztu. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect information when you visit our online store and purchase our products, including Gaming Mice, Mechanical Keyboards, and Game Controllers.

1. Information We Collect

We collect information to provide and improve our services. This includes:

  • Information You Provide Directly: This includes your name, shipping and billing address, email address, and payment details when you make a purchase.
  • Automatically Collected Information: When you visit our site, we automatically collect certain data through cookies and similar technologies. This may include your IP address, browser type, device information, pages viewed, and browsing patterns.
  • Order Information: Details of the products you purchase, transaction history, and customer service communications.

2. How We Use Your Information

Your information is used for the following legitimate business purposes:

  • To process and fulfill your orders, including payment processing and shipping.
  • To communicate with you about your order, provide customer support, and respond to your inquiries sent to [email protected].
  • To improve our website, product offerings, and customer experience through analytics.
  • To send you marketing communications about new products, promotions, or updates, where you have consented to receive them. You can opt-out at any time.
  • To prevent fraud and enhance the security of our services.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contractual Necessity: Processing is necessary to fulfill our sales contract with you (e.g., shipping your order).
  • Legitimate Interests: To operate and improve our business, prevent fraud, and for direct marketing, balanced against your rights.
  • Consent: For specific purposes like certain marketing emails, where we will ask for your explicit consent.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers only to the extent necessary for business operations:

  • Payment Processors: To securely handle your transactions.
  • Shipping and Logistics Partners: To deliver your products.
  • Analytics Providers: To understand website usage.

All third parties are contractually obligated to protect your data and use it solely for the services they provide to us. We may also disclose information if required by law or to protect our rights and safety.

5. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to guarantee an adequate level of data protection.

6. Data Security and Retention

We implement robust technical and organizational security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a period required by applicable commercial and tax laws.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent for marketing communications at any time.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. You can control cookie settings through your browser preferences. Blocking certain cookies may affect your website experience.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at:

Email: [email protected]