Refund policy

Refund Policy Overview

At ArgiaHoztu, we are committed to your complete satisfaction with your purchase of our gaming peripherals, including gaming mice, mechanical keyboards, and game controllers. If you are not entirely satisfied with your order, we are here to help. This policy outlines the conditions and process for obtaining a refund.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be in its original, unused, and unopened condition, with all original packaging, tags, and accessories intact.
  • The return request must be initiated within 30 days from the date you received the shipment.
  • A valid proof of purchase (order number) is required.
  • Items that are damaged due to customer misuse, are not in resalable condition, or are missing components are not eligible for a standard refund.

Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Securely package the item(s) using the original packaging, include the RMA number inside the package, and ship it to the address we provide.
  4. We strongly recommend using a trackable shipping service and retaining the proof of postage.

Refund Timeline and Methods

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.
  • Please allow up to 10 business days for the refund to be reflected in your account after processing. The timing depends on your bank or payment provider.
  • Shipping costs for the original order are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item shipped).

Damaged or Defective Items

If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you and provide a prepaid return label if necessary.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened unless defective:

  • Opened or used gaming mice, mechanical keyboards, or controllers (unless defective).
  • Items sold as part of a final sale or clearance promotion (will be clearly marked).
  • Software, digital downloads, or gift cards.

Contact Us

For any questions regarding our Refund Policy or to initiate a return, please do not hesitate to contact our dedicated support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.